Broadsword emails - @kyronix

King 2025-02-04 21:22 #0

Congratulation again @Kyronix

just some clarification on the matter.

everything related to Customers, accounts - EM and GM related, still under Mesanna right?

support@ultimaonline.com
mesanna@broadsword.com
bonnie@broadsword.com

We will have ways to contact the rest of the team?

kyronix@

bleak@

Mariah 2025-02-05 11:49 #1

uo@broadsword.com

King 2025-03-10 10:19 #2

@Kyronix can you please take 1 minute of your precious time and address this?

couple people told me the same thing, that they emailed mesanna last week 2,3,4,5,6 times and not a single answer on any of the emails, is she away? vacation? How do we get in touch?

Kyronix 2025-03-10 12:18 #3

Our Communication Crystal

This should cover it - as Mariah said, uo@broadsword.com should be used for email contact. Don’t send hyperlinks.

Larisa 2025-03-10 16:50 #4

How long does it usually take for a response?

I sent an email requesting a memorial be put on the memorial wall on Origin for a guild member that we lost back in October. We are planning on having an in game memorial and I would love to have the memorial on the wall so that after the memorial we can all go down to the wall and pay our respects.

E-mail was sent on February 12th.

Thanks!

I did sent it to the uo address.

Larisa 2025-03-11 16:10 #5

Thank you 🙂

I know ya'll are busy so it's VERY appreciated!

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